FAQ

1. What does Hgs Property sell?

We sell hardware and tools for repairs, maintenance and workshop tasks. Our range includes wet and dry workshop vacuums, folding workbenches, rolling toolboxes, mechanics' hand tool sets, laser levels and cordless combi drills.

2. How do I check whether a product is suitable for my task?

Read the product's specifications, dimensions, power requirements and included accessories before ordering. Battery and charger compatibility varies between products. If you have a question, email info@hgsproperty.com with the product name.

3. Where are orders dispatched from?

Orders are dispatched from our UK warehouse.

4. Where do you deliver?

We deliver throughout England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and UK offshore islands. We do not deliver to the Republic of Ireland, the Channel Islands, the Isle of Man or other destinations outside the United Kingdom.

5. How much is standard delivery?

Standard delivery is free: £0. There is no minimum order value or standard delivery surcharge within our delivery area.

6. How long will my order take to arrive?

Order processing takes 1-2 business days, followed by 3-8 business days in transit. Estimated total delivery time is 4-10 business days. These are estimates, not guaranteed delivery dates. See our Shipping Policy for details.

7. What counts as a business day?

Business days are Monday-Friday, excluding weekends and bank holidays in England. Processing starts on the next business day after an order is placed.

8. Which carriers do you use?

We use Evri, Yodel, DPD UK or Royal Mail, depending on the parcel and destination.

9. How can I track my order?

We will email your tracking details after dispatch. Allow 24-48 hours for the carrier's first updates to appear. Contact info@hgsproperty.com if you need help with tracking.

10. What should I do if my parcel is delayed or missing?

Email info@hgsproperty.com with your order number if delivery is overdue or tracking shows a problem. We will investigate with the carrier and arrange the appropriate remedy. If we cannot deliver as agreed, we will explain the options, including a revised delivery date or cancellation with a full refund.

11. Can I change my delivery address or cancel an order?

Contact us within 24 hours of ordering so we can try to make the change before dispatch. This request period does not limit your statutory cancellation rights or our 30-day return policy. If the order has already been dispatched, we will explain the available options.

12. Can I return an item if I change my mind?

Yes. Email us within 30 calendar days after delivery to request a return. Send the goods back within 14 calendar days after notifying us, unless we agree a collection or a longer period. A reason is not required. Your notice counts when sent, not when we reply.

13. What condition should a returned item be in?

Keep it in its original condition and include its supplied parts, accessories and instructions. You may open and inspect it as you would in a shop. Use the original packaging where possible, or equally protective packaging. Any lawful deduction for handling beyond necessary inspection will be explained. See our Refund Policy for full details.

14. What if my item arrives damaged, faulty or incorrect?

Please email us within 3 calendar days of delivery, with your order reference and photographs where available. This helps us investigate promptly. Missing this reporting period does not remove your statutory rights or shorten our 30-day return period. Contact us whenever a fault becomes apparent.

15. Who pays for return delivery?

You pay return delivery costs if you change your mind. For confirmed delivery damage, quality problems or incorrect goods, Hgs Property pays reasonable return delivery costs and provides a prepaid label or arranges collection.

16. Do you charge a restocking fee?

No. The restocking fee is £0. We do not deduct an outbound standard delivery charge because standard delivery is free. Customer-paid change-of-mind return postage is not reimbursed.

17. Where should I send a return?

Please email info@hgsproperty.com for return instructions before posting.

Hgs Property
HGS PROPERTY LTD
31 PALMERSTON CLOSE, RAMSBOTTOM, BURY, ENGLAND, BL0 9YN, United Kingdom

18. How long does a refund take?

We inspect returned goods and email our decision within 2 business days of receipt. Approved refunds are credited to the original payment method within 5 business days after approval: up to 7 business days in total for an eligible return. Any earlier statutory deadline takes priority. If the refund has not arrived within that period, email us with your order number. Full details are in our Refund Policy.

19. Can I exchange a product?

We do not offer direct exchanges for a different product. Request a return and place a new order. This does not affect any legal right to a replacement for faulty goods.

20. Which payment methods do you accept?

Available options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Only the methods displayed and enabled at checkout are accepted.

21. What currency do you charge in?

Prices and payments are in pounds sterling (GBP). Prices include VAT where applicable, and the total payable is shown before you place your order.

22. How can I contact customer service?

Email: info@hgsproperty.com
Phone: +44 7882 505581
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UK local time, GMT/BST)
Closed: Saturdays, Sundays, and bank holidays in England.

For an existing order, include your order number and the email address used at checkout. Messages received outside these hours will be reviewed on our next business day.