Privacy policy

1. Who We Are

HGS PROPERTY LTD, trading as Hgs Property, is the controller of personal information collected through hgsproperty.com and our customer service channels. Our address is 31 PALMERSTON CLOSE, RAMSBOTTOM, BURY, ENGLAND, BL0 9YN, United Kingdom. Contact info@hgsproperty.com about your information or this policy.

2. Information We Collect

We collect information you provide when ordering, contacting us or requesting a return: your name, email address, phone number, billing and delivery addresses, order details and correspondence. Payment providers process payment credentials; we receive payment confirmations and transaction references.

Our website and service providers may collect technical information such as your IP address, browser, device, page activity and cookie choices. We also receive payment status from payment providers and delivery updates from carriers. Information needed to take payment and deliver goods is required to fulfil an order.

3. How and Why We Use It

Contract: to take and fulfil orders, arrange delivery, answer order enquiries and handle returns or refunds.

Legal obligation: to maintain required accounting records, meet legal duties and respond to lawful requests.

Legitimate interests: to secure the store, prevent fraud, resolve disputes and improve customer service, after considering your rights and interests.

Consent: for optional marketing and cookies or similar technologies that require your permission. Optional consent is not a condition of buying from us.

4. Sharing Information

Shopify provides our ecommerce platform. We share necessary information with Shopify and other website providers, payment providers, carriers, customer support providers and professional advisers. Carriers may include Evri, Yodel, DPD UK and Royal Mail. We may also disclose information when required by law or in connection with a business transfer, subject to appropriate safeguards. We do not sell personal information.

5. Cookies and Marketing

Essential cookies support functions such as the basket, checkout and security. Where we use optional analytics or advertising technologies that require consent, we ask for permission before activating them. You can accept, reject or change optional choices using the website's cookie controls.

You can unsubscribe from marketing emails using their unsubscribe link or by emailing us. Withdrawing consent does not affect earlier lawful use. Essential order and service messages will continue when needed.

6. International Transfers

Some providers may process information outside the UK. Where a restricted transfer occurs, we use an appropriate legal safeguard, such as a UK adequacy decision or approved contractual safeguards, with the required assessment. Email us for information about the safeguards relevant to your data or a copy of them.

7. Retention and Security

We keep information only as long as needed for its purpose. Retention takes account of accounting and tax requirements, open orders and returns, warranty matters and applicable legal claim periods. Enquiries and technical records are deleted or anonymised when no longer needed. We use appropriate access controls and other safeguards to protect information.

8. Your Rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can withdraw consent at any time. Email info@hgsproperty.com to exercise a right. We may verify your identity and normally respond within one calendar month, explaining any lawful extension.

9. Your Right to Object

You may object at any time to direct marketing. You may also object to processing based on legitimate interests for reasons relating to your circumstances. We will stop that processing unless the law allows us to continue.

10. Privacy Complaints

Send privacy complaints to info@hgsproperty.com or to our postal address above. We will acknowledge the complaint within 30 days, investigate it and communicate the outcome without undue delay. You may also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

11. Contact

Store Name: Hgs Property
Company Name: HGS PROPERTY LTD
Website: hgsproperty.com
Email: info@hgsproperty.com
Phone: +44 7882 505581
Address: 31 PALMERSTON CLOSE, RAMSBOTTOM, BURY, ENGLAND, BL0 9YN, United Kingdom
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UK local time, GMT/BST)
Closed: Saturdays, Sundays, and bank holidays in England.