Shipping policy

1. Dispatch Location and Delivery Area

Orders are dispatched from our UK warehouse. We deliver throughout the United Kingdom: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and UK offshore islands.

We do not deliver to the Republic of Ireland, the Channel Islands, the Isle of Man or other destinations outside the United Kingdom.

2. Delivery Charges

Standard delivery is free: £0. There is no minimum order value and no standard delivery surcharge within our delivery area.

3. Processing and Delivery Times

Order processing: 1-2 business days.
Transit time after dispatch: 3-8 business days.
Estimated total delivery time: 4-10 business days.

Business days are Monday-Friday, excluding Saturdays, Sundays and bank holidays in England. Business hours are 9:00 AM-5:00 PM (UK local time, GMT/BST). Processing starts on the next business day after an order is placed. Transit begins after dispatch. The total estimate combines processing and transit; it is not an additional period.

These are estimates rather than guaranteed delivery dates. We will contact you if a delay affects your order. If we cannot deliver as agreed, we will explain the options, including a revised delivery date or cancellation with a full refund. Your statutory delivery rights remain unchanged.

4. Carriers and Tracking

We use Evri, Yodel, DPD UK or Royal Mail, depending on the parcel and destination. We will email tracking details after dispatch. Allow 24-48 hours for the carrier's first tracking updates to appear.

5. Address Changes and Cancellations

Check your delivery address before paying. For a change or cancellation, email info@hgsproperty.com within 24 hours of ordering. We will try to update the order before dispatch. If it has already been dispatched, we will explain the available options. The 24-hour request period does not limit your legal cancellation rights or our Refund Policy.

6. Delayed, Missing or Damaged Parcels

If delivery is overdue or tracking shows a problem, contact us with your order number. We will investigate with the carrier and arrange the appropriate remedy. Goods remain our responsibility until received by you or a person you nominate.

Please report delivery damage, a quality issue or an incorrect item within 3 calendar days where possible, with photographs if available. This helps us investigate promptly and does not shorten the 30-day return period or your statutory rights. Hgs Property covers return shipping for confirmed damage, faults or incorrect goods.

7. Contact

Store Name: Hgs Property
Company Name: HGS PROPERTY LTD
Website: hgsproperty.com
Email: info@hgsproperty.com
Phone: +44 7882 505581
Address: 31 PALMERSTON CLOSE, RAMSBOTTOM, BURY, ENGLAND, BL0 9YN, United Kingdom
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM (UK local time, GMT/BST)
Closed: Saturdays, Sundays, and bank holidays in England.